7u99 Privacy Policy
Your personal information is our top priority. This policy explains in detail how 7u99 collects, stores, and protects your data.
Introduction & Purpose
This privacy policy applies to all users of the 7u99 platform. By using the site, you are considered to have accepted the terms of this policy.
7u99 is a trusted online betting and casino platform committed to providing the best entertainment experience for players in Bangladesh. We acknowledge that protecting the privacy of your personal information is a fundamental responsibility of ours. This privacy policy clearly explains what types of information 7u99 collects, how it is used, who it may be shared with, and what your rights are.
Our platform uses SSL encryption technology, which keeps every exchange of your information secure. By registering with 7u99 or using the site, you are considered to have accepted the full terms of this privacy policy. If you disagree with any term, please stop using the site.
What Information We Collect
7u99 collects various types of information to operate its services smoothly. A detailed description of the information collected is provided below:
1.1 Information You Provide Directly
When you create an account on 7u99 or use our services, the information you provide yourself includes:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile phone number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, or Rocket number)
- Documents submitted for identity verification
1.2 Automatically Collected Information
When you browse our website, certain information is automatically recorded technically:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Page visit time, duration, and navigation history
- Referral URL
- Device language and time zone settings
1.3 Transaction Information
We store records of financial and gaming activity conducted on your account, which includes:
- Deposit and withdrawal history and amounts
- Bonus claims and wagering activity
- Betting history and gaming patterns
- Account balance change logs
1.4 Communication Information
When you contact our support team, a record of that conversation may also be stored:
- Live chat messages and chat logs
- Email content and attachments
- Details of complaints or requests
- Information provided for troubleshooting
Purpose of Data Use
7u99 uses collected information only for specific, legitimate, and transparent purposes. The main reasons for our data use are detailed below:
2.1 Account Management & Identity Verification
Using your information is necessary to keep your account secure, verify logins, and confirm age (21 years or older). As part of the Know Your Customer (KYC) process, 7u99 verifies your identity, which ensures the security of your own account.
2.2 Financial Transaction Processing
The necessary payment information is used to complete deposit and withdrawal transactions via bKash, Nagad, and Rocket. Records of every transaction, with a minimum deposit of ৳500 and minimum withdrawal of ৳1,000, are stored securely.
2.3 Customer Service & Support
When you contact our 24/7 live chat support or send an email to [email protected], your account information and communication history are used to resolve your issue quickly and effectively.
2.4 Fraud Prevention & Security
We analyze log data and transaction patterns to detect unusual activity, prevent account hacking and fraud, and maintain the overall security of the platform. This is done entirely for your protection.
2.5 Service Improvement & Personalization
By analyzing your gaming preferences and browsing patterns, 7u99 works to improve and personalize your experience. This allows us to make your preferred games, promotional offers, and site features more relevant to you.
2.6 Legal & Regulatory Compliance
Certain information is retained to ensure player safety under responsible gaming policies and to meet applicable legal obligations. This includes age verification, financial record keeping, and identifying problematic gaming patterns.
Cookies & Tracking Technologies
The 7u99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for the site to function properly. They are essential for maintaining login sessions, security verification, and basic functionality. Disabling these cookies may cause some parts of the site to stop working.
Functional Cookies
These cookies are used to remember your preferences — such as language settings, display preferences, and game category selections. They make your experience easier and more enjoyable.
Analytics Cookies
These cookies are used to understand which pages on the site are visited most, where issues exist, and how users navigate. The information collected through these is completely anonymous.
Cookie Control: You can delete or disable cookies at any time from your browser settings. However, disabling certain essential cookies may limit the functionality of the site.
Data Sharing & Third Parties
7u99 never sells your personal information to third parties. However, for the operation of our services, information may be shared in a limited way with certain trusted partners and service providers.
4.1 Service Provider Partners
The game software providers connected to our platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) follow their own privacy policies. Only the minimum information necessary to operate gameplay is shared with them.
4.2 Payment Processors
The necessary information is shared with bKash, Nagad, and Rocket to process transactions. This information is used solely for the purpose of verifying and completing transactions, and these services follow their own robust security practices.
4.3 Legal Obligations
In the case of a court order, legal process, or a legitimate request from a competent authority, 7u99 may be required to disclose information in compliance with applicable law. In such cases, we provide only the information legally required.
4.4 Business Transfers
If for any reason there is a change in 7u99's business structure — such as a merger or acquisition — user data may be part of that change. However, the new operating entity will also be required to comply with the terms of this privacy policy.
Data Security Measures
7u99 uses industry-standard technologies and practices to protect your information. Our security infrastructure is continuously monitored and updated.
SSL Encryption
All data transmissions are encrypted using advanced SSL technology, preventing unauthorized third-party access.
Firewall Protection
Advanced firewall systems protect our servers and databases from unauthorized access.
24/7 Monitoring
Our security team monitors systems around the clock and takes immediate action on any unusual activity.
Secure Storage
Passwords are stored in encrypted form — no employee of ours can view your password.
Important Notice: It is not possible to claim that any data transmission over the internet is 100% secure. We therefore always advise you to use a strong password and not share your login credentials with anyone.
Data Retention Period
7u99 retains your information only for as long as it is necessary or legally required. The retention period depends on the type of information.
6.1 Active Account Information
All relevant information is retained while your account is active. This includes account details, transaction history, gaming records, and communication logs.
6.2 Closed Account Information
Even after an account is closed, financial records, identity verification documents, and compliance-related information are retained for a defined period. This is done for legal requirements, fraud investigations, and dispute resolution.
6.3 Anonymous Data
For analytics and service improvement purposes, aggregated data that has been stripped of personal identifiers (anonymous data) may be retained indefinitely. This data cannot in any way be linked to any specific individual.
Your Rights & Controls
7u99 believes that you have the right to maintain full control over your personal information. Your main rights are outlined below:
Right to Access Information
You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. We will update it as soon as possible.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a defined period.
Right to Object to Processing
You can object to the processing of your information in certain areas, such as marketing communications or profiling.
To exercise any of the above rights, contact our support team. We will respond to your request appropriately.
Protection of Minors
Age Restriction — 21 Years or Older
7u99's services are for those aged 21 or older only. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process, and if any user provides a false age, their account will be closed immediately and any winnings may be forfeited.
If we ever confirm that a minor has created an account on our platform, we will immediately delete that account and all associated information.
Policy Changes & Updates
7u99 periodically reviews and, where necessary, revises this privacy policy. If there are any significant changes, we will notify you in the following ways:
9.1 How Changes Are Communicated
- Displaying a notice on the site's main page
- Sending an introductory message to the registered email
- Changing the "Last Updated" date at the top of this page
9.2 What you should do after changes
Continuing to use 7u99 after an updated policy takes effect will be considered as your acceptance of the new terms. If you do not agree with the changes, please contact our support team.
Applicable Law & Dispute Resolution
10.1 Regulatory Framework
This privacy policy is drafted in accordance with applicable international data protection standards. 7u99 operates as a secure and fair-play platform, and we are committed to maintaining the highest standards in protecting user information.
10.2 Dispute Resolution
For any questions or complaints regarding this privacy policy, please first try to resolve them through our customer support team. Support is available in both Bengali and English via our 24/7 live chat and email.
Have a question about privacy?
Our support team is available at all times for any questions about this privacy policy or your information. We provide assistance in both Bengali and English.