Frequently Asked Questions
Answers to all your questions at 7u99
From deposits to login, live dealer to security — find clear and straightforward answers to all the important questions Bangladeshi players have on the 7u99 FAQ page.
We have gathered on this page the questions that come up most often before joining 7u99 or while playing. This FAQ is organized into four main sections — security, deposits and withdrawals, live dealer games, and account management — and reading it will give you a full understanding of 7u99's services. If your question is not here, reach out to our 24/7 support team.
Security & Privacy
Yes, 7u99 uses SSL (Secure Socket Layer) encryption to protect all your personal and financial information. This means all data traveling from your device to the server is encrypted and cannot be read by any third party. Our security team also monitors the system regularly to detect any unusual activity.
If you think your account has been compromised, change your password immediately and contact us via 24/7 live chat or email us at [email protected]. The support team will quickly verify your account and take the necessary steps. We advise you not to make any financial transactions until your account is secured.
A strong password is the first layer of protection for your account. Use a password of at least 8–12 characters that combines uppercase letters, lowercase letters, numbers, and special symbols. Do not use the same password on other sites — if data is leaked elsewhere, your 7u99 account could be at risk. Never share your password with anyone.
Never. No 7u99 support representative or staff member will ever ask you for an OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for this information and claims to be a 7u99 representative, it is a fraud attempt. If you receive any such contact, notify our support team immediately.
Before every visit, check the address bar in your browser for the 7u99.lat domain and the HTTPS lock icon. Slight spelling differences such as "7u99.com", "7u99l.at", or "7u99-bd.net" are signs of a fake site. Do not log in from unfamiliar links or ads — type the address directly into your browser instead.
Money Deposits
7u99 itself does not charge any deposit fee. However, your mobile banking service — bKash, Nagad, or Rocket — may apply charges on transactions according to their own policies. If there is a difference between the amount sent by the casino and your mobile balance, check the fee policy of the relevant service.
The minimum deposit amount for every payment method at 7u99 is ৳500. That means whether you deposit via bKash, Nagad, or Rocket, you must send at least ৳500 each time. If you send less than that, the deposit will not be completed.
7u99 currently supports three mobile financial services: bKash, Nagad, and Rocket. These three methods are the most popular in Bangladesh and offer instant transactions. The minimum deposit amount for each method is ৳500. After depositing, the balance is usually added to your account within a few minutes.
Log in to your 7u99 account, go to the deposit section, select Nagad, and enter the amount. Use "Send Money" in your Nagad app to send to the Nagad number shown on screen, and save the transaction reference number. If you have any issues, contact us via live chat with your reference number — the minimum deposit amount is ৳500.
Yes, Rocket is the mobile banking service of Dutch-Bangla Bank. It is one of Bangladesh's earliest mobile financial services and is widely used across the country. You can easily deposit and withdraw money at 7u99 via Rocket; the minimum amounts are ৳500 (deposit) and ৳1,000 (withdrawal).
Live Dealer Games
Betting limits at live dealer tables vary by game and by table. There are generally options ranging from low-limit tables to high-limit tables, so both new and experienced players can play comfortably. To find the exact limits, check the information for each table in the game lobby or ask support.
In Baccarat, you place a bet on one of three outcomes: Player, Banker, or Tie. The dealer deals two cards each to the Player and the Banker. The hand whose total value is closest to 9 wins. 10, Jack, Queen, and King are worth zero, and Ace is worth 1. If Banker wins, a 5% commission is usually deducted. It is a popular live game with simple rules.
Yes, both Teen Patti and Andar Bahar are available in the live casino section of 7u99. Teen Patti is a popular South Asian card game played with three cards — the player with the strongest hand wins. In Andar Bahar, a joker card is placed and you bet on whether the matching card will fall on the "Andar" or "Bahar" side — left or right.
In live roulette, a circular wheel has numbered slots from 0 to 36. The dealer spins the wheel and releases a ball, and whichever slot the ball lands in is the result. You can place bets on a specific number, red/black color, odd/even, or groups of numbers. The payout varies depending on the type of bet.
Live dealer games are video streamed in real time, so a stable internet connection gives you the best experience. A 4G/LTE or Wi-Fi connection generally works without any issues. If your connection is weak, the video may buffer or the game may temporarily disconnect — in that case, try switching networks and reconnecting.
Account & Login
No, according to 7u99's rules, each person may open only one account. Creating multiple accounts is prohibited and is considered bonus abuse. If anyone operates multiple accounts, all related accounts may be closed and the balance may be forfeited.
To update your personal information, log in to your account and go to the Profile or Settings section. Some changes may require identity verification. If you cannot do it yourself, request the change via support chat or by emailing [email protected] — our team will help complete the process securely.
Visit the 7u99.lat website and select the Register or Sign Up option. Fill in your mobile number, password, and the required details. After creating your account, you will receive a 200% bonus on your first deposit — up to a maximum of ৳10,000. Please note, this service is only for those aged 21 and above.
Yes, you can log in from any device using your username/phone number and password. When logging in from a new device, an OTP or verification code may be sent for security purposes. Never share the code with anyone; it is wise to revoke access from your previous device after logging in.
Reset your password using the "Forgot Password" link on the login page — a code will be sent to your registered number. If this method does not work or you cannot access your account, contact our 24/7 live chat — assistance is available in Bengali. You can also write to [email protected] describing your issue.
Still have more questions? We are ready to help
If you can't find your answer in the FAQ, the 7u99 support team is always here for you — in both Bengali and English.
24 hours, 7 days a week live chat support — visit the site to connect instantly
Email us: [email protected] — the best option for detailed issues