🛡 For players 21 and above

7u99's Commitment to Responsible Gaming

7u99 believes that entertainment should always be safe and controlled. Our responsible gaming policy helps keep you protected and supports healthy gaming habits.

What is Responsible Gambling?

Enjoying online betting and casino games as a form of entertainment is perfectly normal. However, when gaming is no longer just for fun and you start losing control of your time and money, it can become a problem. 7u99 wants every player to enjoy gaming in a safe and healthy environment.

Responsible gambling means setting your own budget, not playing beyond a set time limit, and not placing more bets to try to recover money you have lost. At 7u99 we offer a number of effective tools and features to help you stay in control.

⚠ Important: 7u99 is for players aged 21 and above only. Opening an account for anyone under age is strictly prohibited. If you know of a minor attempting to use this platform, please contact us.

Our Protection Tools

7u99 is committed to giving you full control over your gaming. Use the tools below to set your own limits.

Deposit Limits

Set a daily, weekly, or monthly deposit limit on your account. Once a limit is set, it cannot be increased before the specified period ends — this keeps your budget protected.

Time-Out

Temporarily close your account for a set period — such as 24 hours, 7 days, or 30 days. During this time you will not be able to log in or place bets. Take a break and come back with a clear head.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, choose self-exclusion. This is a long-term account closure option that helps you take an extended break.

Activity Review

You can view your betting history, win and loss records, and deposit and withdrawal information at any time. Analyse your own gaming patterns and make informed decisions.

24/7 Support

If you have any concerns about your gaming, contact us via live chat or email at [email protected] — any time, in Bengali or English. Our team is always ready to help you.

Minor Protection

If you have children or teenagers at home, enable parental controls on your device. 7u99 never allows anyone under 21 to open an account or play. Age verification is part of our strict policy.

Signs of Problem Gambling

Anyone can be affected by problem gambling — but identifying the signs at the right time makes it easier to stay in control. Be alert if you notice any of the following in yourself:

Repeatedly placing more bets to try to recover money you have lost
Borrowing money from family or friends to gamble
Trying to stop gambling but being unable to
Hiding or denying your gambling
Prioritising gambling over daily responsibilities, family, or work
Feeling stress, anxiety, or depression because of gambling
Betting with money set aside for essential expenses

If you notice any of these signs in yourself, do not delay — contact 7u99 via live chat or email ([email protected]). Our team is here to support you with self-exclusion and other assistance.

Tips for Safe Gaming

7u99 wants every experience to be enjoyable. Keep these simple guidelines in mind:

Set a budget in advance

Before you play, decide the maximum amount you are willing to spend. When that budget is gone, stop — do not try to win back what you have lost.

Set a time limit

Avoid playing for long stretches at a time. Take regular breaks and spend time with family and friends.

Keep your emotions in check

Do not use gambling as a way to escape stress, sadness, or loneliness. It does not solve problems and can make things worse.

Do not treat gambling as a source of income

Betting is a form of entertainment — not a reliable source of income. There is no guarantee of winning any bet, so never think of it as an alternative to earning money.

Age Verification Policy

21+

7u99 strictly enforces a minimum age of 21. Every user must provide their date of birth when registering an account and may be asked to submit identity documents for verification at any time.

Accounts belonging to minors are closed immediately and deposited funds are returned. If you believe a minor is using or attempting to use your account, contact us right away.

If other members of your household use your device, log out after every session and keep your password secure.

Self-Exclusion and Break Options

At 7u99 you are in control of how much you play and when you stop. Contact our support team to learn more about the options below.

Tool Name	Duration	Effect	Chip
Short-Term Break	24 hours — 7 days	Login and betting are temporarily suspended	Time-Out
Monthly Break	30 days	Account fully inactive; promotional emails paused	Monthly
Long-Term Self-Exclusion	3 months — 1 year	Account closed; cannot be reactivated before the period ends	Exclusion
Permanent Closure	Indefinite	Account permanently closed; all data deleted	Permanent

To activate any tool, contact our 24/7 live chat or email us at [email protected]. Our team will process your request promptly.

Setting Deposit Limits

The minimum deposit at 7u99 is ৳500. You can set a lower daily or weekly limit for yourself above that minimum. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period — this protects you from making impulsive decisions.

Payments are made via bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳1,000 and is generally processed within 1 hour.

Play within your budget — only use money that you can afford to lose without it affecting your daily life.

How to Get Support

Problem gambling is a serious matter and seeking help is not a sign of weakness — it takes courage. 7u99 is here for you:

Live Chat

Get instant support in Bengali and English, 24/7. Talk to us about any concerns related to your gaming.

Email Support

[email protected] — Send requests for self-exclusion, deposit limits, or account closure.

Safe and Confidential

All your communications are kept completely confidential. Your information is secured with SSL encryption.